Tata Aia Life Insurance Customer Care Contact Number

How to Register
a Claim Online

Step 01

Register claim & upload documents

Step 02

Documents are verified & claim is processed

Step 03

Claim amount is disbursed

Other Options to File a Claim

By post

Write directly to us at:

Tata AIA Life Insurance Company Limited,

Claims department:

9^th Floor, B wing,

I-Think Techno Campus (Lodha)

Behind TCS, Pokhran Road No.2,

Thane(West), Mumbai - 400 607

Track Your Claim

Your Claim is our priority

98.02%

Claim Settlement Ratio* in FY 2020 – 21

Types of Claims & Document List

Cashless & reimbursement claim

(Hospi Cash, IA Health and Health First Policies only)

Mandatory documents

• Hospital list

• Raksha TPA - Hospital List

• Pre-authorization form Download this form in a different language

• Photo identity of life assured with age and address proof

• Health Card

• Discharge summary of present and past hospitalizations

• Hospital bills for the confinement

• All related clinical reports pertaining to the claim event

  • Laboratory test reports

  • X-Ray / CT Scan / MRI reports & plates

  • Ultrasonography report

  • Histopathology report

  • Clinical / Hospital reports

  • Angiography reports & plates

  • Certificate of Diagnosis

Death claims

Registering death claims for your loved ones is probably the hardest thing you will do. We stand by you in this difficult time and strive to ensure all our processes are simple and seamless

Mandatory documents

• Claimant's statement
  Download Death Claimant Statement in other Language

• Photo identification proof

• Current address proof

• Cancelled cheque

  (ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)

• Death certificate

  (Issued by a local government body like Municipal Corporation / Appropriate Authority)

• Proof of legal title to the claim proceeds

  (in case of no nomination (e.g. legal succession paper)

• Cause of death – related document

  (Please refer to the documents required based on manner of death)

• For NRIs Customers

  1. FATCACRS self-certification forms—Individual

  2. FATCACRS self-certification forms—Non-Individual

  Note: We may ask for other documents, which is required on a case-by-case basis.

Additional Mandatory documents based on manner of death

Medical/nature of death

• Attending physician's statement

• Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)

For accidental or unnatural death

• Attending physician's statement

• Copy of the First Information Report (FIR) or Panchanama/Police complaint

• Copy of the postmortem report (Autopsy report) & Viscera report, if performed

• Copy of the Final Police Investigation report (FPIR) or the charge sheet

Hospitalization & dismemberment claim

Mandatory documents

• Claim forms (Download this form in a different language)

  • For Hospitalization:
    (Part I: Claimant's statement)
    (Part II: Physician's statement)

  • For Critical Illness:
    (Part I: Claimant's statement)
    (Part II: Physician's statement)

• Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event

  • Attested true copy of Indoor Case Papers of the hospital

  • Discharge summary of present and past hospitalizations

  • Photo identity of life assured with age and address proof (List of acceptable ID and address proofs of claimant)

  • Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

  • Medical examination certificate (First consultation notes)

  • All related clinical reports pertaining to the claim event

    • Laboratory test reports

    • X-Ray / CT Scan / MRI reports & plates

    • Ultrasonography report

    • Histopathology report

    • Clinical / hospital reports

    • Angiography reports & plates

    • Certificate of Diagnosis

  • All follow-up consultation notes in relation to the hospitalized condition

If hospitalisation is due to accidental causes (submit in addition to the above)

• • All police reports / First Information Report & Final Investigation Report

  • Proof of accident - Panchnama / Inquest report

  • Newspaper cutting / photographs of the accident, if available.

Critical illness and disability claim

Mandatory documents

• Claim Forms Download this form in a different language

  • For Disability:

  (Part I: Claimant's statement)

  (Part II: Physician's statement)

  • For Dismemberment:

  (Part I: Application form for dismemberment (life assured's statement))

  (Part II: Dismemberment claim form (attending physician's report))

• Attested true copy of indoor case papers of the hospital

• Discharge summary of present and past hospitalizations

• Photo identity of life assured with age and address proof (list of acceptable ID and address proofs of claimant)

• Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

• All related medical examination reports

  • Laboratory test reports
  • X-Ray / CT Scan / MRI reports & plates
  • Ultrasonography report
  • Clinical / hospital reports

• Disability certificate by attending physician / institute for disabled

• Rehabilitation certificate, if applicable

• Employer's written confirmation / statement — for disability claim

• Clinical photographs showing the injured areas, if available

Hospitalisation is due to accidental causes (submit in addition to the above)

• All police reports / First Information Report & Final Investigation Report — if due to accidental cause

Natural Calamity claim

• Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.

• In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process

• For claim submission, there are only three requirements:

  1. Valid records/proof showing death of the insured member due floods, cyclones, or other natural calamities
  2. Claimant's Statement (to be filled by nominee) with bank details of the nominee.
  3. Photo ID, Address proof of nominee and Relationship proof of the nominee with the insured

If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information

• Write to us at claims@tataaia.com

  Call us at 1860-266-9966 (within India)
  +91-80-67603700 (for NRI customers)

  Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim

  For the address of the branch

  Click here

Death of payor

Mandatory documents

• Claimant's statement Download Death Claimant Statement in other Language

• Photo identification proof

• Current address proof

• Cancelled cheque copy

  (ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)

• Death certificate

  (Issued by a local government body like Municipal Corporation / Appropriate Authority)

• Original policy document

• Proof of legal title to the claim proceeds

  (in case of no nomination (e.g. legal succession paper)

• Cause of death – related document

  (Please rRefer to the documents required based on manner of death)

• For NRIs Customers

  1. FATCACRS self-certification forms—Individual

  2. FATCACRS self-certification forms—Non-Individual

  Note: We may ask for other documents, which is required on a case-by-case basis.

Additional Mandatory documents based on manner of death

Medical/nature of death

• Attending physician's statement

• Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)

For accidental or unnatural death

• For accidental or unnatural death

• Copy of the First Information Report (FIR) or Panchanama/Police complaint

• Copy of the postmortem report (Autopsy report) & Viscera report, if performed

• Copy of the Final Police Investigation report (FPIR) or the charge sheet

Frequently
Asked Questions

How can I know more about the claims process of TATA AIA Life Insurance?

Can the settlement / claim payout be made online?

Claim intimation can be done online while claim payout can be made through NEFT

Can a claim be lodged at a branch other than one from where policy was purchased? / Can a claim be lodged from any branch?

Yes. It can be lodged from any branch of TATA AIA Life Insurance

Click here to locate your nearest TATA AIA Life Insurance Branch

What if the Nominee if out of India? How will the claim be processed?

The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email.

Click here to register a claim online.

Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim

What are the documents required for claim settlement process?

If the original Policy Contract was lost and request for issuance of duplicate was not made, will the claim be processed without the Policy Contract?

Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document.

How much time will my claim take?

It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met

• Death Claim (Without Investigation)  - Regulatory TAT 30 days from the date of receipt of all required documents.
• Death Claim (With Investigation) - Regulatory TAT 90 days provided to complete investigation there after 30 days to decide & process claim payout

Voice of
Happy Customers

Need Further Assistance?

Mon - Sat : 10 am - 7 pm IST

Disclaimer

• Claims beyond three years from the date of issuance of policy or the date of commencement of risk or the date of revival of the policy or the date of the rider to the policy, whichever is later. Subject to all the relevant terms and conditions of the policy contract.
• All the relevant terms and conditions of the policy contract, including provisions in respect to claim procedure shall apply. Unit linked products; policies with unclaimed amounts or last premium payment not cleared are excluded.
• Same day settlement is applicable for Tata AIA Life Insurance working days (Monday to Friday) up to 2 pm and also bank working days subject to submission of complete documents.

*Individual Life Claim Settlement Ratio is 98.02% for FY 2020 - 21 as per the latest annual audited figures.

Tata Aia Life Insurance Customer Care Contact Number

Source: https://www.tataaia.com/customer-service/easy-claims.html

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